1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.

2. PAYMENT TERMS

2.1 Settlement Payment

Payment shall be made in full within 30 days following the rasing of an invoice, unless special settlement terms have been agreed by us in writing.

2.2 Deposit Payments

A deposit payment is required in full before design work is undertaken.

2.3 DISCOUNT

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

2.4 VAT

Receptive Media Limited is VAT registered and therefore VAT is typically charged based on the location of the purchasing business, organisation or individual.

3. OVERDUE ACCOUNTS

3.1 – We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

4. PASSING OF TITLE AND RISK

4.1 – The risk in the goods shall pass to you on delivery or artwork or material.

4.2 – All goods, delivered or not, remain our property until payment is received in full.

4.3 – Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.

5. PRODUCTS

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.

6. QUOTATIONS AND CONTRACTS

6.1 – Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

6.2 – Quotations are only valid for 14 days after the initial quote date.

6.3 – Any price or quotations is subject to change at any point without notice, including advertised offers.

7. PRICES

Where applicable all prices quoted are subject to VAT at the current rate.

8. DELIVERY

8.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.

8.2 – Receptive Media accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.

8.3 – International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Receptive Media will not be held responsible for any delay of delivery of the goods with international deliveries.

8.4 – Receptive Media cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.

9. QUANTITY VARIATION

We shall be deemed to have fulfilled our contract by delivery of the agreed service or material.

10. CLAIMS

10.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

10.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

10.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused from unsatisfactory review of the artwork or material.

10.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

10.5. – Receptive Media requires any printing to be returned in full before agreeing to reprint. If Receptive Media deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.

11. LIABILITY

11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.

11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

11.4 Nothing in these terms and conditions shall affect the rights of a consumer.

12. REFUNDS

12.1 – We Reserve the right to rectify defective work or development and shall not be liable to refund.

12.2 – Receptive Media will credit your account if we deem a refund should be made.

12.3 – If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.

12.4 – If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.

12.5 – All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.

12.6 – Refunds will take 3 to 4 working days to complete once Receptive Media has agreed to refund.

12.7 – CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.

13. – VISITATIONS

13.1 – Any costs incurred during arranged visitations will be charged to the customer and client. Cost will include time spent in transit, transport cost and time spent with the client. Hotel cost will also be charged to the customer unless this is provided by the customer or client.

13.1 – All quotations include communication. Unplanned visitations, required by the customer or client, may be charged at an additional hourly rate to account for time spent.

14. QUANTITY CHANGES TO ORDERS

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

15. ARTWORK AND PRINTING

15.1 – We accept no liability with regard to loss or claims that might result once a design has been checked/reviewed and signed off. Any artwork mistakes that might be found after the sign-off phase are the responsibility of the customer.

15.2 – It is the customers responsibility to ensure that the reproduction of the artwork provided is undertaken in accordance with the PDF proof that we supply. We bare no responsibility of liability for 3rd party defects that result from reproduction of the artwork provided.

15.3 – All order are completed solely on the basis of the Artwork and information provided to Receptive Media by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.

15.4 – Once your design project is initiated and any preliminary artwork has been created by Receptive Media, all retainer payments made by you become non-refundable.

15.5 – For all orders (including online), we only quote for one design per kind, any additional are chargeable.

16. PROOFS

16.1 – Please note that the colour of the design proof will be affected by the type of monitor chosen to view the artwork on. Receptive Media will not accept liability or responsibility for any reproduction variations in colour or any other defects or irregularities as a result of this.

16.2 – Proofs are supplied as standard

16.5 – Any attempt to reproduce supplied artwork is considered by us as a sign off in design.

18. FORCE MAJEURE

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

19. MISCELLANEOUS

The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

Reviews placed through our Social Media channels and TrustPilot account may be used across the Receptive Media website.

20. COMPLAINTS

Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Receptive Media deems it necessary, a redesign may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.

21. RESELLER

21.1 – Reseller acknowledges and agrees that Receptive Media own the copyright in such materials and reserves all copyright therein unless otherwise agreed.

21.2 – Receptive Media reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.

Shipping Integration Terms & Data Handling Policy

31.1. Overview

This document sets out the terms under which Receptive Ltd (“we”, “our”, “us”) provides a shipping integration service that facilitates the secure transfer of customer order details from ecommerce platforms to shipping providers such as Royal Mail Click & Drop.

By using our service, you (“you”, “your”, “the user”) agree to these terms.

31.2. Data Handling and Storage

• Order data (including customer names, addresses, and order details) is collected solely for the purpose of fulfilling and managing shipments.

• This data is stored securely on our cloud-based infrastructure with industry-standard encryption and access controls.

• All data handling is performed in a secure environment with restricted access limited to authorised personnel only.

31.3. Data Security

We implement a range of technical and organisational security measures to protect your data, including but not limited to:

• Encrypted data storage and transmission

• Secure user authentication and access management

• Continuous monitoring for unauthorised access

31.4. Data Use and Sharing

• Order data is shared only with relevant shipping providers (e.g., Royal Mail) as necessary to generate shipping labels and facilitate delivery.

• We do not share, sell, or disclose customer data to any third party for marketing or unrelated purposes.

31.5. Data Retention

• Data is retained for the minimum period necessary to carry out our shipping service and comply with legal or operational requirements.

• You may request deletion of your order data at any time by contacting us at info@receptivemedia.co.uk.

31.6. Legal Compliance

• We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• You are responsible for ensuring that you have obtained appropriate customer consent to share their personal data with our service and associated shipping providers.

31.7. Limitations of Liability

While we take every reasonable step to ensure data integrity and service reliability, we accept no liability for:

• Delays or disruptions caused by third-party platforms or services

• Inaccuracies in data submitted by users

• Issues arising from factors beyond our control, such as internet outages or platform changes

31.8. Service Limitations

• Some features, such as automatic order status updates or dynamic weight calculations, may not yet be supported. These features are under development and will be introduced in future updates.

31.9. Termination

• You may discontinue use of the service at any time by providing written notice.

• We reserve the right to suspend or terminate service access in the event of misuse, breach of these terms, or legal or technical concerns.

31.10. Contact

For any questions or concerns, please contact:

Receptive Ltd

Email: info@receptivemedia.co.uk

Address: 7 Glencairn Park Road, Cheltenham, Gloucestershire, GL502NA

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Receptive Ltd, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address to use for the purpose of billing and delivering goods and services.

When you browse receptivemedia.co.uk, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and improve the website user experience.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting of select data and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@receptivemedia.co.uk or mailing us at: Receptive Ltd, 7 Glencairn Park Road, Cheltenham, Gloucestershire, GL50 2NA, United Kingdom

SECTION 3 – DISCLOSURE

We may disclose your personal information to authorities if we are required by law to do so or if you violate our Terms of Service.

Payment:

We use Stripe merchant processor to accept online transactions. If you choose to complete your purchase online, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted unless you advise them to retain the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Furthermore, we assess each financial partner yearly to determine that they follow the PCI guidlines and renew their compliance.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Stripe’s Terms of Service here or Privacy Statement <a href=”https://stripe.com/gb/legal”>here</a>.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@receptivemedia.co.uk or by mail at Receptive Ltd.

[Re: Privacy Compliance Officer]

[7 Glencairn Park Road, Cheltenham, Gloucestershire, GL50 2NA, United Kingdom]

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