Terms & Policies

These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you constitutes your acceptance that our conditions are the only conditions that apply to the contract, notwithstanding any purported terms put forward by you.

2.1 Settlement Payment

Payment shall be made in full within 30 days following the raising of an invoice, unless special settlement terms have been agreed by us in writing.

2.2 Deposit Payments

A deposit payment is required in full before design work is undertaken.

2.3 Discount

Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.

2.4 VAT

Receptive Media Limited is VAT registered and therefore VAT is typically charged based on the location of the purchasing business, organisation or individual.

We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

The risk in the goods shall pass to you on delivery or artwork or material.

All goods, delivered or not, remain our property until payment is received in full.

Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them as our property. Any payment received by you for any sale of such goods must be held in a separate account in trust for us.

We reserve the right to alter any details of products advertised without notice. While every effort is made to describe goods accurately, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in law or Government regulations. Quotations are only valid for 14 days after the initial quote date. Any price or quotation is subject to change at any point without notice.

Where applicable all prices quoted are subject to VAT at the current rate.

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error. Receptive Media accepts no responsibility for deliveries being missed due to non-payment. International transit times are approximate and may be subject to customs clearance.

Claims arising from damages, delay or partial loss in transit must be made in writing within 5 days of delivery. All claims with regard to quality or quantity must be made within 5 working days of receipt. Claims in respect of non-delivery must be made within 4 days from receipt of our invoice.

Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage shall be limited to the contract value of the goods. We are not liable for any financial loss incurred by you, including but not limited to expenses, interest payments or loss of earnings.

Nothing in these terms and conditions shall affect the rights of a consumer.

We reserve the right to rectify defective work or development and shall not be liable to refund. Refunds will take 3 to 4 working days to complete once Receptive Media has agreed to refund.

Cancellation charges: Any costs incurred for work already carried out up to the date of written cancellation will be charged. If the order has not yet been paid for, an invoice will be raised for the amount concerned.

Any costs incurred during arranged visitations will be charged to the customer. Costs include time spent in transit, transport cost and time spent with the client. Hotel costs will also be charged unless provided by the customer.

We accept no liability with regard to loss or claims that might result once a design has been checked and signed off. Artwork mistakes found after sign-off are the customer's responsibility. All orders are completed solely on the basis of the artwork and information provided to Receptive Media by the customer.

We will not be held responsible for failure or delay in carrying out our obligations arising from any cause outside our reasonable control.

The contract between ourselves and the Customer shall be governed by and construed in accordance with English Law. Reviews placed through our Social Media channels and TrustPilot may be used across the Receptive Media website.

Complaints must be made within 48 hours of receiving your goods. The complaint will be assessed and if Receptive Media deems it necessary, a redesign may be offered. Complaints made after 48 hours are automatically void.

Reseller acknowledges and agrees that Receptive Media owns the copyright in all materials and reserves all copyright therein unless otherwise agreed. Receptive Media reserves the right, in its sole discretion, to update, improve, replace, discontinue or modify the products or online service from time to time.

This document sets out the terms under which Receptive Ltd provides a shipping integration service that facilitates the secure transfer of customer order details from ecommerce platforms to shipping providers such as Royal Mail Click & Drop. By using our service, you agree to these terms.

• Order data (including customer names, addresses, and order details) is collected solely for the purpose of fulfilling and managing shipments.
• This data is stored securely on our cloud-based infrastructure with industry-standard encryption and access controls.
• All data handling is performed in a secure environment with restricted access limited to authorised personnel only.

We implement a range of technical and organisational security measures including:

• Encrypted data storage and transmission
• Secure user authentication and access management
• Continuous monitoring for unauthorised access

• Order data is shared only with relevant shipping providers (e.g., Royal Mail) as necessary to generate shipping labels and facilitate delivery.
• We do not share, sell, or disclose customer data to any third party for marketing or unrelated purposes.

Data is retained for the minimum period necessary to carry out our shipping service and comply with legal or operational requirements. You may request deletion of your order data at any time by contacting us at info@receptivemedia.co.uk.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You are responsible for ensuring that you have obtained appropriate customer consent to share their personal data with our service and associated shipping providers.

While we take every reasonable step to ensure data integrity and service reliability, we accept no liability for delays or disruptions caused by third-party platforms, inaccuracies in data submitted by users, or issues arising from factors beyond our control.

Some features, such as automatic order status updates or dynamic weight calculations, may not yet be supported. These features are under development and will be introduced in future updates.

You may discontinue use of the service at any time by providing written notice. We reserve the right to suspend or terminate service access in the event of misuse, breach of these terms, or legal or technical concerns.

When you purchase something from Receptive Ltd, we collect the personal information you give us such as your name, address and email address to use for the purpose of billing and delivering goods and services. When you browse receptivemedia.co.uk, we also automatically receive your computer's internet protocol (IP) address to help us learn about your browser and operating system.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting of select data and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

To withdraw your consent, contact us at info@receptivemedia.co.uk or by post at: Receptive Ltd, 7 Glencairn Park Road, Cheltenham, Gloucestershire, GL50 2NA.

We may disclose your personal information to authorities if we are required by law to do so or if you violate our Terms of Service.

Payment: We use Stripe to accept online transactions. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction data is stored only as long as necessary to complete your transaction. For more information, read Stripe's Privacy Statement.

Third-party providers used by us will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. Certain providers may be located in or have facilities in a different jurisdiction than either you or us — your information may become subject to the laws of the jurisdiction in which that service provider is located.

To protect your personal information, we take reasonable precautions and follow industry best practices. Credit card information is encrypted using SSL technology and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or province of residence.

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

Under the Consumer Contracts Regulations 2013, digital content (such as software downloads) is non-refundable once the download or streaming has started, if you have agreed to this at the time of purchase.

By completing your purchase, you acknowledge and agree that:

• You are buying a non-tangible, digital product
• You lose your 14-day cancellation right once the download or access begins

We may offer a refund or replacement only in the following circumstances:

• You are unable to access the software due to a verified technical fault on our side
• You accidentally purchased the same product multiple times
• The software was misrepresented on our website (e.g., major features were falsely advertised)

To request a refund, email us at info@receptivemedia.co.uk within 7 days of your purchase, including:

• Your full name and email used at purchase
• Order reference number
• A detailed explanation of the issue

We aim to respond within 3 working days.

If you experience issues using your software, we encourage you to contact our support team before requesting a refund. We are happy to help troubleshoot and resolve any problems.